This is the "Support Tiers" page of the "Liaison Program" guide.
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Liaison Program  

This guide describes the library's Liaison Program, including the groups supported by the program, goals of the program, support provided by liaisons, and service tiers.
Last Updated: Jan 5, 2017 URL: http://hslguides.med.nyu.edu/liaisonprogram Print Guide

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Service Tiers

SUPPORT LEVEL ONE: Support provided to all members of the NYULMC community.

  • Assistance via chat or email, or one-on-one consultation at a library location
  • Routine support for locating information using online information resources provided by the library
  • Routine assistance with problems accessing online library resources
  • Assistance with developing an effective literature searching query or strategy
  • Basic introduction and support in using bibliographic management software programs such as EndNote
  • Basic guidance in developing effective knowledge and data management stratagies

SERVICE LEVEL TWO: Support provided to departments or groups with a dedicated liaison librarian, or groups having an agreement with the library to provide this higher level of support.

  • All assistance described in support level one
  • One-on-one consultation at a library location or at the user's location
  • In-depth support locating information using online information information resources provided by the library and information sources beyond the library
  • In-depth assistance with problems accessing online resources including investigation of issues in user's work location as appropriate
  • Collaboration in conducting narrative or systematic literature searching with co-author designation as appropriate - more information on this is available via our Systematic Review guide
  • In-depth support in using bibliographic management software programs such as EndNote (excluding complex IT problems)
  • Course-integrated knowledge management instruction
  • Additional support as appropriate in consultation with the Associate Director, Research, Education, & Clinical Support
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