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Liaison Program

This guide describes the library's Liaison Program, including the groups supported by the program, goals of the program, support provided by liaisons, and service tiers.

Service Tiers

SUPPORT LEVEL ONE: Support provided to all members of the NYU Langone community.

  • Assistance via chat or email, or one-on-one consultation at a library location
  • Routine support for locating information using online information resources provided by the library
  • Routine assistance with problems accessing online library resources
  • Assistance with developing an effective literature searching query or strategy
  • Basic introduction and support in using bibliographic management software programs such as EndNote
  • Basic guidance in developing effective knowledge and data management stratagies

SERVICE LEVEL TWO: Support provided to departments or groups with a dedicated liaison librarian, or groups having an agreement with the library to provide this higher level of support.

  • All assistance described in support level one
  • One-on-one consultation at a library location or at the user's location
  • In-depth support locating information using online information information resources provided by the library and information sources beyond the library
  • In-depth assistance with problems accessing online resources including investigation of issues in user's work location as appropriate
  • Collaboration in conducting narrative or systematic literature searching with co-author designation as appropriate - more information on this is available via our Systematic Review guide
  • In-depth support in using bibliographic management software programs such as EndNote (excluding complex IT problems)
  • Course-integrated knowledge management instruction
  • Additional support as appropriate in consultation with the Associate Director, Research, Education, & Clinical Support